At UVROMIYO, we are committed to providing thoughtfully selected sculptural decor and a clear, dependable customer support experience. Our collection brings together Ruins Sculptures, Mountain Sculptures, and Wildlife Sculptures, each reflecting a distinctive approach to form, texture, and artistic expression.

If your product arrives damaged, is found to have a qualifying manufacturing defect, or develops an eligible issue during the applicable warranty period, our customer support team will work with you to determine an appropriate solution in accordance with this policy and applicable law.

90-Day Limited Warranty

Most eligible products purchased through uvromiyo.com are covered by a 90-day limited warranty, beginning on the date your order is delivered.

This warranty applies to qualifying defects in materials or workmanship that affect the product during normal, intended use.

Depending on the circumstances, the nature of the issue, and product availability, we may provide a replacement product, a replacement component or accessory where available, store credit, or a refund where appropriate.

The specific resolution will be determined after reviewing the circumstances of the claim, the condition of the product, available inventory, and applicable consumer protection requirements.

What Is Covered

Our limited warranty may cover the following qualifying issues.

Manufacturing Defects

Defects in materials or workmanship that materially affect the product's intended use, structural integrity, or overall functionality.

Structural Defects

Qualifying issues involving the construction, assembly, base, or components of a sculptural piece that arise from manufacturing defects rather than accidental damage, improper handling, unauthorized modification, or misuse.

Material and Finish Defects

Qualifying defects in materials, surface finishes, coatings, or decorative elements that arise from manufacturing or workmanship issues and materially affect the product beyond its described characteristics.

Minor variations associated with materials, textures, finishes, and sculptural forms are not automatically considered defects.

Products Damaged on Arrival

Products that arrive broken, damaged, defective, or unusable due to shipping or handling may be eligible for warranty assistance.

Please contact us as soon as reasonably possible after delivery and provide supporting photographs or other relevant information to help us assess the situation.

What Is Not Covered

To the extent permitted by applicable law, this limited warranty does not cover damage or issues caused by:

• Accidental drops, impacts, cracks, chips, or breakage occurring after delivery.

• Improper assembly, installation, mounting, or placement.

• Misuse or use outside the product's intended purpose.

• Exposure to excessive moisture, water, heat, chemicals, or unsuitable environmental conditions.

• Normal wear and tear resulting from ordinary use.

• Cosmetic changes caused by regular handling, use, or aging.

• Unauthorized repairs, modifications, alterations, or restoration attempts.

• Damage caused by improper cleaning, maintenance, storage, or handling.

• Loss or theft.

• Missing accessories or components unrelated to a qualifying manufacturing defect.

• Damage occurring after the applicable warranty period.

Natural or manufacturing-related variations in color, finish, texture, surface details, proportions, or decorative characteristics are generally not considered defects when they fall within the product's described characteristics and do not materially affect its intended use.

UVROMIYO's sculptural designs may feature distinctive contours, textured surfaces, artistic irregularities, and variations in decorative details. These characteristics may form part of the intended design rather than indicate a product fault.

Damaged or Defective Items

If your UVROMIYO product arrives damaged, defective, or with missing components, please contact our customer support team as soon as reasonably possible after delivery.

To help us review your request efficiently, please provide:

• Your order number.

• Your full name and email address.

• The product name.

• A brief description of the issue.

• Clear photographs showing the affected area.

• A short video demonstrating the issue where helpful.

• Photographs of the packaging if the product was damaged during shipping.

For sculptural pieces, photographs showing cracks, chips, surface damage, structural instability, loose components, or other affected details may be particularly useful.

Please retain the original product and packaging until our customer support team has reviewed your request and provided further instructions.

How to Make a Warranty Claim

To submit a warranty claim, contact our customer support team using the official email address listed below.

Email: service@uvromiyo.com

Please include your order number, product name, a description of the issue, and supporting photographs or videos where relevant.

Our team aims to review your request and respond within 24–48 business hours.

Additional information may be requested when necessary to verify the issue, assess the product's condition, and determine the appropriate resolution.

Submitting a warranty claim does not automatically guarantee approval. Each request is reviewed according to the applicable warranty conditions, the circumstances of the issue, and any mandatory legal requirements.

Replacement Products

If a replacement is approved, we will make reasonable efforts to provide the same product.

If the original item is unavailable, we may offer a comparable replacement product, a replacement component where available, store credit, or another appropriate solution.

Replacement availability may vary depending on current inventory, product specifications, and the nature of the claim.

Any proposed resolution will be handled in accordance with this policy and applicable consumer protection law.

Refunds

Warranty approval does not automatically guarantee a monetary refund.

Refund eligibility depends on the nature of the issue, the available resolution options, our applicable Return & Refund Policy, and any rights provided under applicable law.

When a refund is approved, it will normally be issued to the original payment method unless another method is permitted or required.

Processing times may vary depending on your bank, card issuer, or payment provider.

Returns and Warranty Are Different

Our Return & Refund Policy applies to eligible purchases you wish to return within the applicable return period, subject to the relevant eligibility requirements and conditions.

Our Limited Warranty addresses qualifying manufacturing defects and product-related issues that arise during the applicable warranty period.

A preference-based return and a warranty claim are therefore assessed under different conditions.

Please review our Return & Refund Policy for complete information regarding return eligibility, return shipping costs, refunds, and other applicable requirements.

Nothing in this distinction limits any consumer rights that cannot legally be excluded or restricted.

Shipping Damage

If your package appears damaged upon delivery, we recommend taking photographs of the outer packaging before opening it, where reasonably possible.

If the product inside is damaged, please contact our customer support team and provide photographs of the outer packaging, shipping label, affected product, and any damaged internal protective materials.

A short video may also be helpful when documenting structural damage, loose components, or other visible issues.

This information helps us assess the circumstances and determine the appropriate next steps.

Please keep the product and packaging until our team has reviewed your request.

Product Care

To help preserve the appearance and condition of your UVROMIYO sculptural decor:

• Follow all product-specific instructions provided with your item.

• Use each product only for its intended purpose.

• Handle sculptural forms, projecting elements, bases, and decorative details carefully.

• Avoid unnecessary exposure to moisture, excessive heat, harsh chemicals, and unsuitable environments.

• Use appropriate cleaning materials and methods for the product's specific materials and finish.

• Avoid excessive pressure, dropping, impact, or forceful handling.

• Store detachable accessories and components carefully when not in use.

• Ensure that products are placed on stable surfaces appropriate for their size, weight, and construction.

• Follow any applicable assembly, mounting, or placement instructions.

Improper use, installation, handling, cleaning, or maintenance may affect warranty eligibility where permitted by applicable law.

If you are uncertain how to care for a particular material or finish, please consult the product-specific instructions or contact our customer support team before attempting a cleaning method or modification.

Consumer Rights

This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws.

Depending on your country, state, province, or region, you may have additional statutory rights concerning defective products, product conformity, repairs, replacements, returns, refunds, and other remedies.

Nothing in this policy is intended to exclude, waive, or restrict any rights or remedies that cannot legally be excluded, waived, or restricted.

Where mandatory consumer protection laws provide greater rights than this policy, those legal rights will continue to apply.

Contact Us

If you have questions about a product, warranty coverage, a damaged item, or an existing claim, please contact our customer support team.

Brand: UVROMIYO

Official Website: uvromiyo.com

Legal Entity: Xuzhou Songyisheng Technology Co., Ltd.

Registered Business Address: No. 22-403, Dama Road (Yingbinlou, West Huanghe Road), Gulou District, Xuzhou City, Jiangsu Province, China.

Unified Social Credit Code: 91320302MAE8ACC972

Customer Support Email: service@uvromiyo.com

We aim to respond to customer inquiries within 24–48 business hours.

For faster assistance, please include your order number and the email address used during checkout. For damaged or defective products, photographs and videos showing the relevant details will help us review your request more efficiently.

UVROMIYO — Sculptural Forms Inspired by Time, Terrain, and the Wild.