At UVROMIYO, we aim to provide a clear, dependable, and carefully coordinated shipping experience, from the moment your order is placed until your selected sculptural piece arrives at your door.

Our collection explores three distinctive artistic directions: Ruins Sculptures, Mountain Sculptures, and Wildlife Sculptures. As sculptural objects may feature distinctive contours, textured surfaces, delicate decorative details, or specialized finishes, products are packaged with appropriate protective materials where necessary to help reduce the risk of damage during transportation.

We strive to ensure that every order is prepared with care and handled responsibly throughout the shipping process.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Order processing time is separate from carrier transit time. During peak sales periods, public holidays, periods of unusually high order volume, inventory verification, or other exceptional circumstances, processing may take slightly longer.

Certain sculptural pieces with intricate forms, delicate components, specialized surface finishes, or particular packaging requirements may require additional preparation before dispatch.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Estimated Delivery Time

The estimated delivery time is generally:

7–20 business days after shipment.

This estimated delivery period does not include the additional 1–3 business days required for order processing.

Actual delivery times may vary depending on the shipping destination, carrier availability, customs inspections or clearance procedures, public holidays, weather conditions, peak shipping periods, remote delivery locations, local delivery restrictions, and other circumstances outside our reasonable control.

All delivery timeframes are estimates and do not constitute guaranteed delivery dates.

Shipping Methods and Costs

Available shipping methods and applicable shipping charges are displayed during checkout according to the destination, product type, package dimensions, and items included in your order.

Where promotional or free shipping options are available, the applicable eligibility requirements will be displayed before payment is completed.

Some larger sculptures, fragile decorative pieces, or products requiring specialized protective packaging may require different shipping arrangements depending on the destination and transportation requirements.

Our shipping arrangements are intended to accommodate the individual characteristics of our products while supporting a reliable delivery experience.

Packaging of Sculptural and Delicate Products

UVROMIYO's sculptural collection may include pieces with intricate contours, textured surfaces, projecting forms, delicate decorative elements, specialized finishes, or other features that require careful handling.

Where appropriate, products are packaged using protective materials designed to help limit movement and reduce the risk of impact during transportation.

We recommend handling your package carefully upon delivery and inspecting your product as soon as reasonably possible after opening.

Please retain the original packaging until you have confirmed that your order has arrived in satisfactory condition. Keeping the packaging may also be helpful if you need to contact us about transportation damage or another delivery-related issue.

Tracking Your Order

When tracking information becomes available, a shipping confirmation email containing your tracking number or tracking link will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after the shipping label has been created.

Depending on the carrier and destination, tracking information may update only when the package reaches specific transit facilities or delivery checkpoints.

If your tracking information does not update immediately, this does not necessarily mean that your package has stopped moving. We recommend allowing time for the carrier's tracking system to refresh.

Delivery Delays

Although we work with logistics providers to coordinate deliveries as efficiently as possible, occasional delays may occur due to circumstances outside our reasonable control.

These may include carrier disruptions, customs inspections or clearance procedures, severe weather, transportation interruptions, public holidays, peak shipping periods, remote delivery locations, local delivery restrictions, and unexpected logistics delays.

If your order has not arrived within the estimated delivery period, please contact our customer support team. We will review the available tracking and shipping information and assist you with the next appropriate steps.

Shipping Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

Please carefully review the recipient name, street address, apartment or unit number, city, state or province, postal or ZIP code, country, and any other required delivery information before submitting your order.

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update your information before fulfillment begins. However, we cannot guarantee that changes can be made once an order has entered processing or has already been shipped.

If an order is returned, delayed, or requires reshipment because of incomplete or incorrect delivery information provided by the customer, additional shipping charges may apply where permitted by applicable law.

International Orders

UVROMIYO ships to selected international destinations where delivery services are available.

International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, customs clearance charges, or other charges imposed by local authorities or carriers.

Unless otherwise stated during checkout, such charges are generally the responsibility of the recipient.

UVROMIYO does not control customs processing times or charges imposed by local governments, customs authorities, or delivery providers. These requirements may vary according to the destination and the nature of the shipment.

We recommend that customers familiarize themselves with any applicable import requirements before placing an international order.

Products Damaged During Shipping

Sculptural objects may feature distinctive forms, surface finishes, decorative details, or delicate components that require careful handling during transportation. We therefore recommend inspecting your order promptly after delivery.

If your product arrives damaged, broken, scratched, defective, or otherwise affected during transportation, please contact us as soon as reasonably possible.

To help us review your request, please provide your order number, clear photographs of the affected product, photographs of the inner packaging and outer shipping box, a photograph of the shipping label, and a short video where helpful.

Please retain the damaged product and its packaging until our customer support team has reviewed the issue and provided further instructions.

Depending on the circumstances and applicable policies, we may offer an appropriate resolution, such as a replacement, refund, or another available remedy.

Our team will assess the information provided and advise you on the appropriate next steps.

Lost or Delayed Packages

If your tracking information shows an unusual delay or your package cannot be located, please contact us so that we can review the available carrier information.

Where appropriate, we may assist with carrier inquiries or other available resolution procedures.

The scope and timing of any investigation or resolution may depend on the carrier's policies, the shipment's tracking history, and the specific circumstances involved.

We encourage customers to provide their order number and tracking information when reporting a missing or significantly delayed package.

Packages Marked as Delivered

If the tracking information indicates that your package has been delivered but you cannot locate it, we recommend checking your mailbox or usual delivery area, entrances around your property, building reception or mailroom, and with household members or neighbors.

You may also wish to contact the local delivery carrier to request additional delivery information.

If you are still unable to locate your package, please contact our customer support team. We will review the available delivery information with you and help determine the appropriate next steps.

Split Shipments

In some circumstances, products from the same order may be shipped separately due to inventory location, product dimensions, protective packaging requirements, warehouse availability, or fulfillment considerations.

For example, multiple sculptural pieces within one order may be dispatched in separate packages when their dimensions, handling requirements, or storage locations differ.

If your order is divided into multiple shipments, each package may have a separate tracking number and may arrive at a different time.

You will not be charged additional shipping fees solely because UVROMIYO chooses to divide an order into multiple shipments.

If you receive only part of your order, please review the available shipping confirmations and tracking information before contacting us. Our team can help you check the status of any remaining packages.

Receiving Your Order

When receiving a UVROMIYO sculptural piece, we recommend opening the package carefully and avoiding sharp tools near the product.

Remove protective packaging gradually, taking care not to apply unnecessary pressure to delicate forms, projecting elements, textured surfaces, or decorative details. Inspect the item and any included accessories before disposing of the packaging.

Before displaying your piece, choose a clean, stable surface appropriate for its dimensions, weight, and construction. For products that require assembly, mounting, or specific placement arrangements, follow the instructions provided with the item.

Handle sculptural objects carefully when moving them, and avoid lifting a piece by delicate decorative elements or projecting sections unless the product instructions specifically indicate that this is appropriate.

If your product arrives with damage, missing components, or another issue, please contact our customer support team before attempting repairs or modifications.

Contact Us

If you have questions regarding shipping, tracking, delivery, or a damaged shipment, our customer support team is available to assist.

Brand: UVROMIYO

Official Website: uvromiyo.com

Legal Entity: Xuzhou Songyisheng Technology Co., Ltd.

Registered Business Address: No. 22-403, Dama Road (Yingbinlou, West Huanghe Road), Gulou District, Xuzhou City, Jiangsu Province, China.

Unified Social Credit Code: 91320302MAE8ACC972

Customer Support Email: service@uvromiyo.com

The website uvromiyo.com is owned and operated by Xuzhou Songyisheng Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

When contacting us about an existing order, please include your order number and the email address used during checkout so that we can assist you more efficiently.

For damaged products or other delivery-related concerns, including clear photographs of the item and its packaging will help our team review the situation.

UVROMIYO — Sculptural Forms Inspired by Time, Terrain, and the Wild.

Explore a collection shaped by the enduring character of ancient ruins, the grandeur of mountain landscapes, and the expressive beauty of wildlife. Each sculptural direction offers a distinctive perspective on form and space, bringing artistic character and visual depth to your surroundings.