At UVROMIYO, we aim to provide customers with a clear, fair, and reliable return experience. We want every sculptural piece you choose to arrive in satisfactory condition and meet the expectations established by its product description.

This Return & Refund Policy applies to eligible purchases made through uvromiyo.com.

1. 30-Day Return Window

Customers may request a return within 30 days after confirmed delivery of an eligible order.

Before returning any product, please contact our customer support team at:

Email: service@uvromiyo.com

Our team will review your request, confirm eligibility, and provide the applicable return instructions and return address information.

Please do not send products back without contacting us first. Returns sent without prior authorization or to an unauthorized address may experience delays or may not be processed.

2. Return Eligibility

Unless a product was received damaged, defective, incorrect, incomplete, or is otherwise eligible for a remedy under applicable law, returned products should generally be unused or in like-new condition, free from customer-caused damage, and unaltered.

Please include all original components, supplied accessories, mounting hardware where applicable, product inserts or instructions where provided, and the original protective packaging where reasonably possible.

Proof of purchase, such as an order number or order confirmation, may be required.

Because UVROMIYO products may feature distinctive sculptural forms, textured surfaces, delicate decorative elements, specialized finishes, or detachable components, returned items should be packaged carefully to reduce the risk of damage during transportation.

We may inspect returned products before approving a refund.

3. Opened or Used Products

Opening a product does not automatically make it ineligible for return.

However, where permitted by applicable law, preference-based returns of opened or used products may be subject to inspection.

Returned products should not show signs of excessive use, misuse, customer-caused scratches, cracks, breakage, or other damage, unauthorized repair, modification, missing accessories or components, or damage caused by improper cleaning, storage, handling, or use.

For sculptural decor, return eligibility may depend on whether the product has been assembled, mounted, modified, damaged, or handled beyond what is reasonably necessary to inspect or evaluate it, subject to applicable law and product-specific return conditions.

Where a product has experienced a material loss in value due to customer handling beyond what was reasonably necessary for inspection, an appropriate deduction may apply where permitted by law.

4. Non-Returnable Items

Where permitted by applicable law, certain products may not be eligible for preference-based returns. These may include customized or personalized products, gift cards, products clearly marked as final sale, products damaged through misuse or improper handling, products modified or repaired without authorization, products missing significant components because of customer handling, and other products expressly identified as non-returnable before purchase.

Any product-specific exclusions will be stated on the applicable product page or communicated before the return is approved.

Nothing in this section limits statutory consumer rights that cannot legally be excluded.

5. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your UVROMIYO order promptly after delivery.

Our sculptural collection may include pieces with intricate contours, textured surfaces, decorative details, specialized finishes, bases, mounting accessories, or other components that require careful handling during transportation.

If your order arrives broken, damaged, defective, incorrect, missing accessories or components, or otherwise incomplete, please contact us as soon as reasonably possible.

To help us review the issue, please provide your order number, product name, clear photographs of the product, photographs of the inner protective packaging and outer shipping package, a photograph of the shipping label where available, and a short video demonstrating the issue where relevant.

For sculptural pieces, photographs or videos showing cracks, chips, surface damage, loose components, structural instability, or other affected areas may be particularly helpful.

After reviewing the information, we will provide the appropriate next steps based on the circumstances, our applicable policies, and applicable consumer law.

6. Basic Product Checks Before Return

For certain product-related issues, our customer support team may first provide reasonable inspection guidance or troubleshooting suggestions.

Depending on the product, these may include checking whether the piece has been assembled correctly, confirming that its base or mounting components are positioned properly, reviewing the supplied assembly instructions, or examining detachable accessories and other included components.

We may request photographs or additional information to help determine the nature of the issue.

You are not required to continue using or displaying any product that appears damaged, unstable, unsafe, or unsuitable for continued use.

7. Return Shipping Costs

For preference-based returns, including changes of mind, incorrect product selections by the customer, no longer wanting the product, products not matching personal preferences, or other reasons not caused by an error on our part, customers are generally responsible for return shipping costs where permitted by applicable law.

If UVROMIYO confirms that a product was damaged during delivery, defective, incorrectly supplied, incomplete, or otherwise eligible for seller-paid return costs under applicable law, we will provide the appropriate return or resolution instructions.

Please do not independently purchase expensive international return shipping before receiving instructions from our customer support team.

8. Original Shipping Charges

Original shipping charges are generally non-refundable for preference-based returns unless otherwise expressly stated by UVROMIYO, the return results from an error on our part, the product was defective, damaged, or incorrectly supplied, or applicable law requires reimbursement.

Any refund of original shipping charges will be handled in accordance with the circumstances of the return and applicable legal requirements.

9. Return Address

Return addresses may vary depending on the product type, fulfillment location, customer destination, warehouse location, logistics arrangements, and nature of the return.

For this reason, please do not return products to our registered corporate address unless our customer support team specifically instructs you to do so.

The correct return address will be provided after your return request has been reviewed and approved.

10. Return Packaging

UVROMIYO products may feature intricate sculptural forms, projecting elements, textured surfaces, delicate decorative details, detachable components, or specialized finishes that require careful protection during transportation.

Customers should package returned products carefully to reduce the risk of damage during return shipping.

Where reasonably possible, please include the main product, all originally supplied accessories, mounting hardware where applicable, detachable components, product inserts or instructions, original protective materials, original product packaging, and any other items included with the order.

Sculptural pieces should be securely protected against movement, impact, pressure, bending, or abrasion inside the package. Particular care should be taken with projecting forms, delicate details, and finished surfaces.

Customers are responsible for ensuring that preference-based returns are adequately packaged for shipping.

11. Missing Accessories or Components

Where permitted by applicable law, a refund may be reduced if returned products are missing components originally supplied with the order.

Examples may include mounting hardware, bases, detachable components, decorative accessories, product manuals, protective packaging, or other included items.

Any deduction will be assessed according to the circumstances of the return and applicable law.

12. Return Inspection

Once a returned product is received, we may inspect it to confirm its identity, return eligibility, condition, reason for return, included accessories and components, and the condition of its structural elements, surfaces, finishes, and other product details.

Approval of a return request does not necessarily mean that a refund has been approved before the returned product has been received and inspected.

If additional information is needed to assess the return, our customer support team may contact you before a final decision is made.

13. Refunds

If a return is approved after inspection, the refund will generally be issued to the original payment method.

Once UVROMIYO issues the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Processing times vary and are controlled by the relevant financial institution or payment provider.

14. Refund Deductions

Where permitted by applicable law, an appropriate deduction may be made for material loss in value resulting from missing accessories or components, excessive use, customer-caused scratches, cracks, breakage or other damage, unauthorized modification, unauthorized repair, improper cleaning, improper handling, or damage caused after delivery.

Any deduction will be assessed according to the individual circumstances of the return and applicable legal requirements.

15. Exchanges

Exchange availability depends on current product availability and inventory.

UVROMIYO sculptures and decorative objects may be offered in different sizes, finishes, styles, designs, or product variations. The preferred replacement may not always be available.

Where direct exchanges are unavailable, the most efficient option may be to request a return for the eligible original product, complete the approved return process, and place a new order for the preferred item.

Please contact our customer support team before returning a product for exchange. Our team will explain the available options based on the product and current inventory.

16. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

Email: service@uvromiyo.com

We will make reasonable efforts to assist before fulfillment begins.

However, we cannot guarantee cancellation once an order has entered processing, picking or packing, protective packaging, fulfillment, shipping preparation, or dispatch.

If the order has already shipped, you may need to follow the applicable return procedure after delivery.

17. Refunds for Canceled Orders

If we successfully cancel an order after payment has already been processed, an appropriate refund will be issued to the original payment method or another method permitted by the applicable payment provider.

Your financial institution or payment provider may require additional processing time before the refund appears in your account.

18. Refused or Unclaimed Deliveries

Refusing delivery does not automatically qualify an order for a full refund.

If a package is refused, unclaimed, or returned to the sender, please contact us so that we can review the shipment status, carrier charges, product condition, return eligibility, and other relevant circumstances.

Where permitted by applicable law, reasonable shipping or return costs may be deducted from a preference-based refund if those costs resulted from refusal or failure to accept an otherwise valid delivery.

Any deductions will be handled in accordance with the circumstances of the shipment and applicable legal requirements.

19. International Returns

International returns may involve additional shipping costs, customs procedures, carrier requirements, documentation, and transit time.

Sculptural products with delicate forms, specialized finishes, or multiple components may also require additional protective packaging for international return transportation.

Please contact us before sending any international return so that we can provide the appropriate instructions and return address.

We are not responsible for unnecessary customs charges or shipping expenses incurred because a return was sent without following the provided instructions, except where responsibility cannot lawfully be excluded.

20. Consumer Rights

This Return & Refund Policy supplements and does not replace consumer rights provided by applicable law.

Depending on your country, state, province, or region, you may have additional statutory rights relating to defective products, product conformity, damaged products, repairs, replacements, returns, refunds, or cancellation and withdrawal rights.

Nothing in this policy is intended to waive or restrict rights that cannot legally be excluded.

Where mandatory consumer protection laws provide greater rights than this policy, those legal rights will continue to apply.

21. Contact Us

If you have questions regarding a return, refund, exchange, damaged product, defective item, or order cancellation, please contact our customer support team.

Brand: UVROMIYO

Official Website: uvromiyo.com

Legal Entity: Xuzhou Songyisheng Technology Co., Ltd.

Registered Business Address: No. 22-403, Dama Road (Yingbinlou, West Huanghe Road), Gulou District, Xuzhou City, Jiangsu Province, China.

Unified Social Credit Code: 91320302MAE8ACC972

Customer Support Email: service@uvromiyo.com

For order-related inquiries, please include your order number and the email address used at checkout.

For damaged sculptural pieces, defective components, or other product-related concerns, please include clear photographs and videos where relevant. This will help our team review the circumstances and determine the appropriate next steps.

For your security, please do not send complete credit card information, CVV or security codes, or account passwords by email.

uvromiyo.com is owned and operated by Xuzhou Songyisheng Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

UVROMIYO — Sculptural Forms Inspired by Time, Terrain, and the Wild.